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In similar level questions. By customers with fast service and to receive 75% of quick 70% while disagree are at 15% and 5%. Can be seen that the problem of internal employee communication. Affect the customer's impression This information can be useful in a more strategic level, and to get an overview of the entire business. This information is used for decision making in improving communications within the organization. Before the reliability of service, it must be destroyed. This is probably the other branch stores, to guide and develop employee communication.
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