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Hospitality and Tourism is often described as' the pleasure industry 'or' the welcome industry '. It s an industry where.' Communication is the key feature. It 's also an international industry and will involve a range of inter-cultural, encounters. The language of this industry is quite clearly English in an international context but it, is also the language of meeting. Needs of providing, high levels of service of people, understanding, delighting, of people of solving problems.
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