We are unable to process the request because it is in accordance with company rules. But in this case, we would like to ask the supervisor first to know how we can help.
We are unable to take action as required, as it is in accordance with British law. But in this situation, we want to ask the supervisor what we can do.
We can't act according to the requirements, because it's according to the company's rules, but in this case, we ask the supervisor first how we can help.