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1. There is sincerity. 2. mutual trust 3. accepted. 4. the responsible officer in the 5. consultation together. 6. fix the problem ASAP. 7. use a flexible principle. 8. Exchange of information 9. appropriate compensation 10. practice by equality 11. maintain discipline 12. Justice. 13. how to participate 14. the importance of the complaint system. 15. given the opportunity 16. the principles of the same family. 17. create morale and discouraged 18. the media message to clear. 19. the training regularly. 20. human relations
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