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Regarding the high staff's turnover in the retail industry, it is important for the company to remain constant in its communication with its employees to avoid it. Employees are generally closer to customers and to the way the store is operating on a day-to-day basis (Example: efficient of rota schedule, communication with upper level of hierarchy, fairness toward staff and customers). For this reason, it is important for Tesco to obtain their feedback. Regular surveys may be a useful tool as it gives them the opportunity to communicate anonymously with the company, leading to more honest feedbacks. (Stokes & Lomax, 2008) Consequently, Tesco can get information from primary sources in order evaluate various situations and eventual solve issues (Example: motivation of its employee). Additionally, employees may feel that there are taken in consideration by Tesco which may improve their productivity and, therefore, benefit to shareholders as well.About the resignation of employees in the retail industry, it is important for the company to remain in communication with employees of companies to avoid. The General staff is often closer to the customer and the store operations per day per day. For this reason, it is important for Tesco to get their suggestions. Regular surveys can be a useful tool that will give them the opportunity to communicate anonymously with the company led to a more honest answer. Therefore, Tesco will receive data from a primary data source to estimate situations and problem solving in the end. In addition, employees may feel that there is action in consideration of Tesco, which may improve their production efficiencies and benefits for shareholders as well.
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