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I'll first check if bisness class seats are available and ask passengers what kind of upgrades they want, pay or point-based, but if they're asking for a free upgrade, I'll apologize to him first and explain that our airline doesn't have a free upgrade policy, as well as show his understanding that he wants to shrink a comfortable, better-looking trip. I'll off-fir his options by saying I'll take good care of him like a bisness class seat and see if there's room next to him so he can sit more comfortably. Including serving him before anyone else.
Being translated, please wait..
