ลูกค้าบอกว่าไม่ได้รับสินค้า จึงให้

ลูกค้าบอกว่าไม่ได้รับสินค้า จึงให้ negative feedback ซึ่งเราได้เสนอคืนเงินเต็มจำนวน แต่ลูกค้าต้องการให้คืนเงินผ่านธนาคาร หลังจากนั้นได้ติดต่อลูกค้าหลายครั้งแต่ไม่ได้รับการติดต่อกลับ จึงคาดว่าลูกค้าได้รับสินค้าแล้ว

Results (English) 1:

The customer says that the item was not received, negative feedback, which we have offered a full refund, but the customer wants to pay back through the Bank. After that, contact the customer several times, but has not been back, it's expected that the customer received.

Results (English) 2:

Customers said they were not used to negative feedback, so that we can offer a full refund. But customers want to return the bank. After customers have contacted several times but did not receive a response. It is expected that customers receive the goods.

Results (English) 3:

The customer said that did not receive the goods, so negative feedback which we offer a full refund amount. The customer wants to return the money through the bank. After the customer contact several times, but didn't get the answer.