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I work in a restaurant that has a problem with many competitors. In my organization use the method called. Customer Relationship Management (CRM)
CRM is to build relationships with customers. By using technology and personnel principles ()
CRM in my work has been used more and more. Because of the number of competitors increased substantially. Competition intensified, while the number of customers remains unchanged. Businesses therefore need to recruit, how to create satisfied customers that will ultimately lead to loyalty.
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