Call customer service to complain about that does not comply with the agreed. After hearing the information from the customer, then that is because customer misunderstanding.
Customers come to the phone on the services of those who do not adhere to the agreed. After hearing information from customers. It concluded that a misleading customers.
Phone customers complain about your services that do not conform to the deal. After listening to the information from the customers. Concluded that because customers misunderstanding.