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The strategy that we will use for improve our customer satisfaction level can be explained as following.Coffee section. The strategy that we will use to control the right temperature before serving to customer is by having. The thermomotor that normally use for coffee machine which barista can check when they steam the milk before barista serving. To customer. The reason why we just have this comment even though this caf é has been opening for more than 8 years because. In the past our boss, who is the professional for barista who can make the best coffee for customer that he had been working. For many years and now he move to the next part of his business and nowadays the caf é has been more busy comparing with. In the past and have more than 8 staffs to work. At this step there are, 3 baristas that all of them are new barista and. May be does not have enough experience so that, why we have some comment on the temperature. Therefore this action, that. We already put in place has already been doing for all baristas and we had the meeting and practising what the right temperature. And how we can check before serving on last week.Cooking section. As we already knew the problem before we hand, over survey the new menu already put on the board and menu. By adding more dish such as, egg Benedict chicken nugget & chip Chicken Wrap Canvas, Pasto, Burger.Service section. As we plan to improve all area in caf é the service, operation for wait staff also need to be improved. As well so in, the past we found that when the new staff, are working there will some error occur by taking the incorrect. Order. At this point we add, the number on menu that when wait staff taking order they can confirm the order by using this. Number and ensure that all order are understood correctly.
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